Terms of service

 

TERMS OF SERVICE (Conditions de service) — Format Shopify (Adapté à l’Australie)

Last Updated: [2025-11-06]

Welcome to Shilooh.
Throughout this site, the terms “we”, “us” and “our” refer to Shilooh. By visiting or purchasing from our website, you agree to be bound by the following Terms of Service ("Terms"), including all policies referenced herein.

Our store is hosted on Shopify Inc., which provides us with the online platform to sell our products and services to you.

By using this site, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy: [INSERT LINK].
If you do not agree, you must not use or access our Services.

SECTION 1 – ELIGIBILITY, ACCOUNT & SECURITY

By using our Services, you confirm that:

  • You are at least 18 years old, or are using the site under parental/guardian supervision.

  • All information you provide is accurate, current and complete.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You may not transfer or share your account without our permission.

SECTION 2 – PRODUCT INFORMATION & LIMITATIONS

We aim to display product information as accurately as possible. However:

  • Product colours and appearance may vary depending on your device screen.

  • We do not guarantee that products will meet subjective expectations.

  • We may modify or discontinue products without notice.

  • We may limit quantities per person or region at our discretion.

SECTION 3 – ORDERS & ACCEPTANCE

  • Placing an order constitutes an offer to purchase.

  • We may accept or reject orders at our discretion.

  • An order is only confirmed once payment is received and you receive a confirmation email.

  • Once an order is processed, cancellations may not always be possible.

  • Returns and refunds are governed by our Refund Policy: [INSERT LINK].

You confirm purchases are for personal use, not resale, unless authorised by us.

SECTION 4 – PRICING, PAYMENT & TAXES

  • Prices may change without notice.

  • Displayed prices include GST where applicable unless stated otherwise.

  • Additional charges may apply, including shipping, customs or import fees.

  • You agree to provide valid payment details and authorise charges.

  • If payment is disputed or fraudulent, we may cancel your order.

SECTION 5 – SHIPPING & DELIVERY (Australia Focus)

  • Delivery times are estimates, not guarantees.

  • We are not liable for delays caused by couriers, customs, natural events or factors beyond our control.

  • Once an order is dispatched, risk of loss transfers to the customer.

  • Lost or damaged shipments will be reviewed in line with ACL and carrier terms.

SECTION 6 – AUSTRALIAN CONSUMER LAW (ACL) GUARANTEES

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law, including guarantees that products must:

  • Be of acceptable quality

  • Be fit for purpose

  • Match their description

  • Be delivered within a reasonable time

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund, depending on the issue.

SECTION 7 – INTELLECTUAL PROPERTY

All content including logos, text, images, and design is the property of Shilooh or our licensors and is protected under applicable laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

SECTION 8 – THIRD-PARTY TOOLS & LINKS

Our site may include links to third-party tools or websites. We:

  • Do not monitor or control these external services

  • Are not responsible for third-party content, policies, or damages

Use them at your own discretion.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, however:

  • Transactions are solely between Shilooh and the customer

  • Shopify is not responsible for orders, refunds, or disputes

  • You release Shopify from any claim related to purchases from our store

SECTION 10 – PRIVACY & DATA USE

Your personal information is processed according to our Privacy Policy:

By using our Services, you acknowledge that Shopify may process data to operate the platform.

SECTION 11 – USER FEEDBACK & REVIEWS

By submitting comments, reviews or feedback, you grant us the right to:

  • Use, reproduce and display your content

  • Without compensation or obligation of confidentiality

You must not submit content that is false, unlawful, abusive or violates third-party rights.

SECTION 12 – ERRORS & INACCURACIES

We reserve the right to correct:

  • Pricing errors

  • Product description inaccuracies

  • Order errors

This may include cancelling orders if necessary.

SECTION 13 – PROHIBITED USES

You agree not to use our site to:

  • Violate laws or regulations

  • Submit false or misleading information

  • Harm, abuse, harass or impersonate others

  • Upload malware, spam, or scrape data

  • Interfere with website security or operations

We may suspend or terminate access if violated.

SECTION 14 – TERMINATION

We may terminate access at any time without notice for violation of these Terms.
Outstanding obligations, intellectual property, indemnity and liability sections will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where required under Australian Consumer Law:

  • Services are provided "as is" and "as available"

  • We do not guarantee uninterrupted service or error-free access

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by Australian law, Shilooh is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data or revenue

Our total liability will not exceed the amount paid for the product in question.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Shilooh against claims, losses, or legal fees resulting from your breach of these Terms or violation of any law.

SECTION 18 – SEVERABILITY

If any clause is deemed invalid, the remaining Terms remain enforceable.

SECTION 19 – GOVERNING LAW (Australia)

These Terms are governed by the laws of Australia.
Any disputes are subject to the jurisdiction of Australian courts.

SECTION 20 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

SECTION 21 – CONTACT INFORMATION

For questions regarding these Terms, contact:

📧 Email: contact@shilooh.com