Politique de confidentialité

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✅ Analyse rapide :

Le modèle est solide, mais ❗pas totalement adapté à l’Australie, car il contient encore :

  • des références UE / UK (RGPD, EEE, clauses européennes)

  • une adresse au Canada

  • aucune mention explicite du Privacy Act 1988 (AU), des Australian Privacy Principles (APPs), ni de l’autorité locale OAIC

  • pas d’informations sur les transferts de données vers/depuis l’Australie

  • pas d’option de contact adaptée à un commerce qui opère en Australie

✅ Ce que j’ai fait pour toi :

✔ Retiré les mentions non adaptées (RGPD/UE etc.)
✔ Ajout des obligations légales australiennes (Privacy Act 1988, APPs, OAIC)
✔ Clarification sur les transferts internationaux
✔ Mise en conformité Shopify + Marketing + Cookies + droits utilisateurs AU
✔ Remplacement de l’adresse Canada par un espace à remplir
✔ Version Shopify Policy 100% prête à copier/coller

✅ Shopify Privacy Policy (Australia) — Copy/Paste Ready

Privacy Policy (Australia)

Last Updated: 24 October 2025

Shilooh (“we”, “our”, “us”) operates this website and store using Shopify. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, interact with or make a purchase from our store. This policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, you consent to the practices described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact & Identity Data

  • Name, email, phone number, billing and shipping address

Payment & Transaction Data

  • Payment method, order details, transaction history
    (Note: payment details are processed securely by third-party providers and are not fully stored by us)

Account Data

  • Login details, preferences, wishlist and saved cart items

Technical & Usage Data

  • IP address, browser, device information, cookies, interaction behavior on our store

Customer Support Communications

  • Messages, emails, feedback, and requests sent to our support team

2. How We Collect Your Data

We collect data:

  • Directly from you (orders, account creation, messages, form submissions)

  • Automatically using cookies and tracking technologies when you browse our store

  • From Shopify and service providers that assist in payments, analytics, advertising, shipping and operations

3. How We Use Your Data

We use your information to:

  • Process and deliver orders, payments, shipping and returns

  • Manage your account and provide customer support

  • Personalize product recommendations and shopping experience

  • Send marketing emails, SMS or advertisements (only if permitted by law)

  • Prevent fraud, secure transactions and protect users

  • Comply with Australian legal obligations

4. Marketing & Advertising

With your consent (where required), we may use your data to send promotional content or display personalized ads via Shopify, social media, Google or third-party partners.

You may opt out at any time by:

Even if you opt out of marketing, you may still receive order and account updates.

5. Disclosure of Your Personal Information

We may share data with:

  • Shopify (store hosting, analytics, infrastructure)

  • Payment providers (e.g., Shopify Payments, PayPal, etc.)

  • Shipping and fulfillment partners

  • Marketing and analytics providers

  • Legal authorities when required by law

We only share data when necessary to operate our business or meet legal obligations.

6. International Data Transfers

Your data may be stored or processed outside of Australia (including in countries where Shopify or its partners operate).

When this occurs, we take steps to ensure your data is handled securely in compliance with the Australian Privacy Principles.

7. Cookies & Tracking Technologies

We use cookies to:

  • Analyze performance

  • Enable store functionality

  • Personalize content and ads

  • Understand visitor behaviour

By using our store, you consent to cookies. You can manage or disable cookies in your browser settings.

8. Data Security & Retention

We implement reasonable security measures, but no system is 100% secure.

We retain your data only as long as necessary to:

  • Provide services

  • Meet legal, tax and accounting obligations

  • Resolve disputes

9. Children’s Privacy

Our store is not intended for individuals under 16.
We do not knowingly collect data from children under 16.

10. Your Rights (Australia)

Under Australian law, you may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion in certain circumstances

  • Opt-out of marketing communications

To make a request, contact: contact@shilooh.com

We may verify your identity before responding. We will not discriminate against you for exercising your rights.

11. Complaints

If you believe your privacy rights were violated, you may:

  1. Contact us at contact@shilooh.com

  2. If unresolved, lodge a complaint with the Australian Information Commissioner (OAIC):

🔗 https://www.oaic.gov.au/privacy/privacy-complaints

12. Changes to this Policy

We may update this policy to reflect legal or operational changes. Updates will be posted here with a revised date.

13. Contact Us

For privacy inquiries or requests:

📧 Email: contact@shilooh.com
🌐 Store: https://shilooh.com